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A short journey into the world of making taxi reservations – Part 2: processing the client’s details

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A short journey into the world of making taxi reservations – Part 2: processing the client’s details

Perhaps one of the essential aspects of a taxi dispatch software is getting the information regarding your clients in a way that is both correct, and quick at the same time.

Without having the possibility to successfully handle the client’s requests, the booking suffers, and with it, the quality of the services tends to drop.

This is another one of the key aspects which had to be taken into account by our team when developing our taxi dispatch system – how to find the client as quickly as possible, with little effort, while at the same time being efficient in getting all the necessary details.

Taxi Booking System

This is perhaps the trickiest part in designing a booking system, as it requires both aspects which are essential: the speed and the usefulness of a booking application.

For the first point, it is essential to maximize the efficiency of the system by being already aware of any traces the client might have left in the booking system – being able to quickly find his name and his previous bookings can allow the operator to rapidly take the booking, saving both himself and the client time that may be used for other purposes.

The second point deals with making sure that we get the right details from the customers– asking him for his address, allowing him to choose what addresses are important for him, are only some of the elements that are necessary for creating the booking as accurately as possible.

Nowadays, giving the client the possibility of lending us various ways of contacting him is equally crucial – not only through the telephone, but also online.

The core idea is that clients should not be lost because of lacking information – not being able to get in contact with a client could prove decisive to how that booking will go. It is imperative for the operator to be able to swiftly locate and reach any potential passengers.

These are just a couple of the issues that we’ve decided to deal with in our Dispatch Software. By making a booking with us, a client has the guarantee that provided he will want to book again, he will easily be able to do it through our booking application.

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